FAQs

How long will it take to receive my order?

Cairo & Giza delivery from 1-3 working days. 

Other cities in Egypt from 4-5 working days.  

How much does shipping cost? 

Shipping varies from one location to another?

Can I exchange/refund any item?

Within 14 days of your purchase, you can request an exchange for any of Celia's products. Any exchanged item must be in their original condition, unworn with all tags+ original packaging. 

We have a specific return policy that only allows for returns in cases where the purchased item has a defect or is flawed. 

For Returns/exchanges, send us a direct message on instagram or contact us on our email info@shopcelia.co

How to contact Celia?

You can send us any Order requests/concerns on our email info@shopcelia.co or fill in the form in our Contact Us Page. Our team will handle any of your concerns within 1-2 working days. 

What do you mean by the "5% that goes to donation?"

At Celia, we believe that every entity should bear the responsibility to leave a positive impact within the community in which it operates. To fulfill this obligation, we will be donating to one of these 3 organizations every first day of every month:  Magdy Yacoub Heart Foundation, Resala, and Baheya Foundation. Follow us on instagram for more details. 

How do I know my size?

You can check our detailed size chart in every product. For further assistance, please send us a DM through Instagram.  

What forms of payment do you accept? 

We Currently Only Accept Cash On Delivery.